Table Of Contents
Latest update [menu]
New icons for agent routing state.
Description [menu]
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their phone and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work - from anywhere.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
How to install Remote Assistant APK for Android [menu]
Download Remote Assistant APK file (com.unify.oscc.agent_16_517033.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.unify.oscc.agent_16_517033.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install Remote Assistant APK on Windows 7/8/10 or MAC PC? [menu]
Download Remote Assistant APK file(com.unify.oscc.agent_16_517033.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.unify.oscc.agent_16_517033.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.unify.oscc.agent_16_517033.apk on Emulator screen
Remote Assistant APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.
