Table Of Contents
Latest update [menu]
Version 4.3.0 updated.
Description [menu]
The CA Cloud Service Management app lets your End Users log issues from any place, any time and delivered using an intuitive user experience. It integrates your service desk requests and assets to help you manage your IT support issues effectively.
An end user can login using their organization domain credentials (if SSO is configured) or their Cloud Service Management username and password and take advantage of the following features:
• Create tickets using the service catalog and attach pictures and location information
• Manage their existing tickets and add comments and attachments
• View announcements and outages
• Review and approve assigned tasks
• Search on tickets, announcements, outstanding tasks and knowledge articles
• View owned assets and raise ticket for the given owned asset
• Call their organizational specific helpdesk directly from the App
• Manage their user profile
All users who access the mobile app will be in the self-service role and do not require a Cloud Service Management user license. The app requires a connection to an instance of CA Cloud Service Management.
For more details visit our wiki: https://wiki.ca.com/display/CloudSMBamboo/CA+Cloud+Service+Management+for+Mobile
How to install CA Cloud Service Management APK for Android [menu]
Download CA Cloud Service Management APK file (com.ca.spm.nsd_18_28490888.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.ca.spm.nsd_18_28490888.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install CA Cloud Service Management APK on Windows 7/8/10 or MAC PC? [menu]
Download CA Cloud Service Management APK file(com.ca.spm.nsd_18_28490888.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.ca.spm.nsd_18_28490888.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.ca.spm.nsd_18_28490888.apk on Emulator screen
CA Cloud Service Management APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.
