Table Of Contents
Latest update [menu]
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
Description [menu]
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
How to install CA Service Management APK for Android [menu]
Download CA Service Management APK file (com.ca.sdm.camobile_22_8853368.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.ca.sdm.camobile_22_8853368.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install CA Service Management APK on Windows 7/8/10 or MAC PC? [menu]
Download CA Service Management APK file(com.ca.sdm.camobile_22_8853368.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.ca.sdm.camobile_22_8853368.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.ca.sdm.camobile_22_8853368.apk on Emulator screen
CA Service Management APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.
