Table Of Contents
- Latest Update
- Applications Description
- How to install Intelligent Service Management (ISM) -Service Desk APK for Android?
- How to install Intelligent Service Management (ISM) -Service Desk APK for PC (Windows 7/8/10 or MAC)?
- Intelligent Service Management (ISM) -Service Desk Pros & Cons
- Intelligent Service Management (ISM) -Service Desk related applications
Latest update [menu]
- Feature: Luma V1 & V2 widget support
- Bug Fixes
Description [menu]
Service Desk app has been designed for Analysts and Self service users.
Using the Service Desk mobile app, users can obtain Service catalogue, create a ticket and approve the ticket all from a mobile device.
Using Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency there by improves customer satisfaction
Key benefits of Service Desk App are:
• Submit and view service requests and issues
• View the Service catalogue
• Attach an image to a ticket
• Use speech-to-text feature to enter text
• View existing filters created on Web interface
• View personalized views of the tickets queue
• Quickly take common actions with a tap
• Simple administration - Authentication is simple using a magic link to register new devices including those using Single Sign-On
• This app requires a named, concurrent, self-service or trial license for Intelligent Service Management™
Service Desk App is available on both Android and iOS devices
This Service Desk App also can be called as Intelligent Service Management (ISM),
Cloud Service Management (CSM)
Intelligent Service Management™ app has been launched by ServiceAide™
How to install Intelligent Service Management (ISM) -Service Desk APK for Android [menu]
Download Intelligent Service Management (ISM) -Service Desk APK file (com.serviceaide.csmmobile_50101_19375606.zip) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Download Split APKs Installer (SAI)
- Download and unzip file you already downloaded (com.serviceaide.csmmobile_50101_19375606.zip)
- Open Split APKs Installer and follow steps on this app.
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install Intelligent Service Management (ISM) -Service Desk APK on Windows 7/8/10 or MAC PC? [menu]
Download Intelligent Service Management (ISM) -Service Desk APK file(com.serviceaide.csmmobile_50101_19375606.zip) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.serviceaide.csmmobile_50101_19375606.zip)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Download and unzip file com.serviceaide.csmmobile_50101_19375606.zip.
- Using ADB or Split APKs Installer same as install for Android.
Intelligent Service Management (ISM) -Service Desk APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
- No best performance On PC (Windows, MAC) (because it's not exists X86 variant)
