Table Of Contents
Latest update [menu]
What’s New!
Salesforce Integration
- Seamlessly sync chat and call records as cases on Salesforce
- Automatically update contact details between CINNOX and Salesforce
Device Input/ Output Selection (Web Only)
- Switch to a different microphone or speaker device during a call
Shake your phone to share feedback with us!
Description [menu]
CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business. Connect, orchestrate, and evaluate all of your employee and customer interactions through a unified platform, automated workflows, and actionable insights.
Never miss an opportunity, always reply in an instant with a human touch. The CINNOX mobile app makes customer support and team collaboration easier than ever before:
- Receive enquiries from customer’s preferred communication channel
- Visualise the customer journey in a single pane view
- Swap between communication channels, or even initiate a video call or conference call
- Route enquiries or forward calls to the most suited staff
Install the CINNOX app on your mobile to stay on top of customer enquiries anywhere and keep delivering that fantastic service you’re known for.
CINNOX: Humanise Connections for Better Business. Use the CINNOX web platform to power the total experience of your business:
Elevate Customer Experiences:
- Customers can engage with your business on any channel they prefer at any time
- Improve first time resolution by connecting them to the right agent for a given situation
- Reduce wait time through automation and “always on” support at every touchpoint, at scale
- Offer seamless switching between voice, video, conferencing, across telecom and digital channels to best match the type of response needed
Optimise Employee Experiences:
- Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries
- Analyse interaction data to improve team performance and actionable business strategies
Visit our website www.cinnox.com to learn more about how you can connect, orchestrate, and evaluate for better business.
How to install CINNOX APK for Android [menu]
Download CINNOX APK file (com.m800.liveconnect.mobile.agent.prod_1865_60135740.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.m800.liveconnect.mobile.agent.prod_1865_60135740.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install CINNOX APK on Windows 7/8/10 or MAC PC? [menu]
Download CINNOX APK file(com.m800.liveconnect.mobile.agent.prod_1865_60135740.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.m800.liveconnect.mobile.agent.prod_1865_60135740.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.m800.liveconnect.mobile.agent.prod_1865_60135740.apk on Emulator screen
CINNOX APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
- No best performance On PC (Windows, MAC) (because it's not exists X86 variant)
