Table Of Contents
Latest update [menu]
v1.0.71.1 (Build 79) : August 25, 2016
v1.0.70.1 (Build 78) : May 3, 2016
v1.0.69.1 (Build 77) : April 12, 2016
v1.0.68.2 (Build 76) : March 28, 2016
v1.0.67.2 (Build 74) : March 16, 2016
v1.0.66.3 (Build 70) : Feb 2, 2016
v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752
v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change
v1.0.57.1 (Build 57) : May 6, 2015
v1.0.23.1 (Build 23) : June 7, 2013
Description [menu]
ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.
Agents can now support customer’s mobile devices as if they were holding it.
[Features]
1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.
2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.
3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.
While, minimizing network traffic by using most efficient compressing algorithm.
4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.
[Installation & Usage]
- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.
How to install ONE TOUCH Support APK for Android [menu]
Download ONE TOUCH Support APK file (com.rsupport.rs.activity.tcl_79_3936041.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.rsupport.rs.activity.tcl_79_3936041.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install ONE TOUCH Support APK on Windows 7/8/10 or MAC PC? [menu]
Download ONE TOUCH Support APK file(com.rsupport.rs.activity.tcl_79_3936041.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.rsupport.rs.activity.tcl_79_3936041.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.rsupport.rs.activity.tcl_79_3936041.apk on Emulator screen
ONE TOUCH Support APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.
