Table Of Contents
Latest update [menu]
- Technicians can now choose a specific template while replying to a request conversation.
- User email suggestion is now available in the reply/forward recipient fields.
- "Reply All" option is now available for technicians in request conversations.
- Users can now view conversations of the change.
- Minor enhancements & fixes.
Description [menu]
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
How to install ServiceDesk Plus SaaS HelpDesk APK for Android [menu]
Download ServiceDesk Plus SaaS HelpDesk APK file (com.manageengine.sdp.ondemand_88_28302064.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.manageengine.sdp.ondemand_88_28302064.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install ServiceDesk Plus SaaS HelpDesk APK on Windows 7/8/10 or MAC PC? [menu]
Download ServiceDesk Plus SaaS HelpDesk APK file(com.manageengine.sdp.ondemand_88_28302064.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.manageengine.sdp.ondemand_88_28302064.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.manageengine.sdp.ondemand_88_28302064.apk on Emulator screen
ServiceDesk Plus SaaS HelpDesk APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
- No best performance On PC (Windows, MAC) (because it's not exists X86 variant)
