Table Of Contents
Latest update [menu]
In this version, we are releasing a new feature that allows you to send, receive and manage conversations with your contacts using SMS. If you would like to have access to this feature, please reach out to your CSM.
Note: After this version, we will no longer support updates to devices which are still using Android 6.0 and Android 7.0. This means that you’ll not be able to download the app from Google Play or update it to the next version.
Description [menu]
TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone or tablet.
Superior call handling on the go:
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.
Customer service beyond the contact center:
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.
Connect to critical information:
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.
Stay in the know:
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.
FEATURES:
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets
NOTE:
To learn more about Talkdesk CX Cloud Contact Center Software, go to www.talkdesk.com
Reach out to [email protected] so we can enable a free 30-day trial!
How to install Talkdesk Conversations APK for Android [menu]
Download Talkdesk Conversations APK file (com.talkdesk.agent_108_14638307.zip) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Download Split APKs Installer (SAI)
- Download and unzip file you already downloaded (com.talkdesk.agent_108_14638307.zip)
- Open Split APKs Installer and follow steps on this app.
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install Talkdesk Conversations APK on Windows 7/8/10 or MAC PC? [menu]
Download Talkdesk Conversations APK file(com.talkdesk.agent_108_14638307.zip) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.talkdesk.agent_108_14638307.zip)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Download and unzip file com.talkdesk.agent_108_14638307.zip.
- Using ADB or Split APKs Installer same as install for Android.
Talkdesk Conversations APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.
