Table Of Contents
Latest update [menu]
6.0.24.4 (Build 4)
Description [menu]
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 5.0~9.0 Recommended
How to install VisualSupport - RemoteCall APK for Android [menu]
Download VisualSupport - RemoteCall APK file (com.rsupport.rtc.anz_4_23802343.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.rsupport.rtc.anz_4_23802343.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install VisualSupport - RemoteCall APK on Windows 7/8/10 or MAC PC? [menu]
Download VisualSupport - RemoteCall APK file(com.rsupport.rtc.anz_4_23802343.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.rsupport.rtc.anz_4_23802343.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.rsupport.rtc.anz_4_23802343.apk on Emulator screen
VisualSupport - RemoteCall APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 32 bit device (most Emulator using 32bit arch CPU)
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
Everything is good.
