Table Of Contents
Latest update [menu]
Adding support for role-based dashboards and user-customizable scorecards
Description [menu]
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
How to install VF Heartbeat APK for Android [menu]
Download VF Heartbeat APK file (com.medallia.mobile.vf_3210_102041053.apk) from SameAPK.com, then follow these steps:
Update Phone Settings
- Go to your phone Settings page
- Tap Security or Applications (varies with device)
- Check the Unknown Sources box
- Confirm with OK
Go to Downloads
- Open Downloads on your device by going to My Files or Files
- Tap the APK file you downloaded (com.medallia.mobile.vf_3210_102041053.apk)
- Tap Install when prompted, the APK file you downloaded will be installed on your device.
How to install VF Heartbeat APK on Windows 7/8/10 or MAC PC? [menu]
Download VF Heartbeat APK file(com.medallia.mobile.vf_3210_102041053.apk) from SameAPK.com to your PC (ex: /Users/xxx/Downloads/(com.medallia.mobile.vf_3210_102041053.apk)), then follow these steps:
Using Emulator:
- Download And Install one Emulator Softwares (Ex: Bluestacks, GenyMotion, NoxPlayer)
- Simple install APK on PC by drag and drop file com.medallia.mobile.vf_3210_102041053.apk on Emulator screen
VF Heartbeat APK Pros & Cons [menu]
Pros
- This app is safe, it's not require high risk permissions
- Compatible with 64-bit device (some android device and current Bluestacks)
Cons
- No best performance On PC (Windows, MAC) (because it's not exists X86 variant)
